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Privacy & Security

Fine and Superior are PCI Compliant and put a great deal of resource into the security of our website and our customer data. We work with Trustwave who regularly scan our website to check we remain PCI compliant. Our payments partner is Paypal, who are possibly the best known and trusted payment gateway in the world. All of the payments on our website are processed by Paypal who themselves are PCI compliant and go to great lengths to provide a secure service.

What do we do with the Information we hold about you?

At Fine & Superior Limited we recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

We do not store credit card details nor do we share customer details with any 3rd parties other than the below:

Fine & Superior Limited’s privacy commitment

We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact Fine & Superior Limited at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.

Your consent

Your use of the fineandsueperior.com website and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this privacy policy.

Your information

When a customer registers at fineandsuperior.com we ask for information such as your name, e-mail address, postal address, and contact details, and then we keep a record of this information. All this is necessary so we can recognise you as a registered customer, pass on the correct details with your order, and ensure that you are happy with the service you receive. We keep a record of any purchase you make at fineandsuperior.com along with any e-mail correspondence you send us. This means we can help to deal more quickly with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

We'll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping at fineandsuperior.com. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.

If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you may update the information by contacting us at [email protected]

How we use your personal data

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

1.        Passing on your orders to fineandsuperior.com suppliers so they can supply goods and services to you and for customer administration.

2.        Planning and managing fineandsuperior.com's business activities, including analysis of customers' shopping habits, product and style preferences.

3.        Technical administration of our website.

4.        Research.

5.        Providing you with information about the services we offer.

6.        Letting you know about offers and news from fineandsuperior.com.

7.        To verify details of your payment method or credit card account.

During your registration process you are given the opportunity to select some of the ways in which we may use your details.

These are the circumstances in which we may share some of your data with others:

1.        In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.

2.        To outside research companies whom we may ask to contact you directly for your opinions on our service, and our partners' products and services (in which case we provide them with only the information they need to perform their function).

3.        We occasionally make names, addresses and email addresses available to companies whose products we think may interest you, unless you have subsequently withdrawn that permission.

4.        If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.

Managing your orders

We may monitor and review communications between you and our partners on our Content Management System (CMS), solely for the purposes of ensuring that your orders are managed appropriately by our partners and our customer service team, and in accordance with the terms and conditions that we have in place with our partners.

Cookies

A cookie is a small text file that a website can send to your computer's browser. It's like an internet user's identification card, which tells a website when a user is re-visiting the site. Their ability is limited to containing and transferring to the website as much information as the users have disclosed to that site. Cookies can't read or interfere with other information saved on your hard drive. The fineandsuperior.com website (in common with most other shopping websites) will not work correctly without cookies.

Most computers are set up to automatically accept cookies. However, you can reset your browser settings to refuse cookies, or alert you when a cookie is being sent so you can choose whether or not to accept it.

Data over the internet

The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at fineandsuperior.com, you're agreeing and authorising us to process data in this way.

How we protect information

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees, our partners and any sub-contractors who need the information to perform a specific job are granted access to personally identifiable information.

How you can help us protect your information

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Further information

If you have questions about your personal data or our privacy policy, please contact us at [email protected]

To see all the information we have about you, and to correct any inaccuracies, please write to us at:

Fine and Superior Limited, Open Country, Rigton Hill, North Rigton, North Yorkshire, LS17 0DJ.

How to unsubscribe

If you no longer wish to receive any further email messages, post or other communications from us or you no longer wish to be contacted by other companies who you permitted us to provide your details to then please contact us at [email protected] or change your account settings accordingly.

Changes to privacy policy

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the fineandsuperior.com website.