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FAQ's

How do I Order?

1. Online. This is the easiest way to order as you simply click the products you love, add them to your basket then checkout. Our website is 100% safe and secure and we have tried to make it as easy to use as possible.

2. By calling our friendly customer service team on +44 (0) 844 8461085 or +44 (0) 8448461270 Any day of the week between 8am and 8pm.

How do I pay?

How are your products so competitively priced?

Here at Fine & Superior, we pride ourselves on selling luxury furniture and homewares at fair & realistic prices. The furniture market is rife with 'price inflation' with retailers then displaying unrealistic "massive savings". Our intention when we formed was to buck this trend and to provide a fair pricing strategy. Sure, this means we're not holding sales all the time - but what you see is an honest price for the beautiful furniture we sell.

Where is your furniture manufactured?

We work with a number of UK based manufacturers to provide the highest quality furnishing products. Some of these partners manufacture solely in the UK, whilst others work with production companies in India, Indonesia and the Far East. All of our suppliers are conscious of the environment and this is a key factor in the partners we choose to work with. You can read more about our environmental policy here.

When will my items be delivered

The majority of items are delivered between 4 to 8 days after order, whilst sometimes it can be quicker than this. On occason the last of a piece may have been sold in which case new stock must be manufactured. We will respond to let you know the lead time for your order within 24 hours and ensure you are happy to continue with the order. Certain pieces are always made to order - these are detailed in the product descriptions. Ultimately we want to be open and clear about delivery timescales so as not to disappoint. We will communicate effectively and ensure you are always aware of lead times and expected delivery dates.

Is delivery free?

Yes, we deliver all orders without charge.

Do I have to pay to return something I decide I don't want to keep?

Fine & Superior sometimes provide promotional free return periods however when they are not in place returns, unless items are faulty, are chargeable. We want our customers to buy with confidence and it's really important to us you are happy with your purchase, so if you don't like it for any reason then we will come and collect it from you for a nominal fee. To read more about this please see our delivery & returns page.

Who can I speak to once my order has been placed?

We have a small but friendly team at F&S, if you have any questions at all following your order being placed just call us or email [email protected] quoting the order number on your confirmation email. We will come back to you as swiftly as possible.

Can I change my existing order?

Yes of course, if you need to add, swap or remove any items from your order then please contact us as quickly as possible. Normally your order will have been processed within 48 hours but even if after that time has passed we will endeavour to make your order amendments prior to delivery.

How can I change my delivery address?

Please contact us if you have any changes to your contact details.

What happens if I'm not there when delivery is attempted?

We work with several reputable couriers and each have different methods for arranging deliveries. Normally you will be contacted the day before to check you will be home however if you are not at home, a calling card will be left for you to re-arrange a suitable day. Sometimes the drivers attempt again the very next day as they still have your order on their lorry.

What if my order arrives incomplete?

This is very unlikely however please ensure you check all items delivered on your receipt with the delivery driver. In the unlikely event of any discrepancies, please notify us within 72 hours.

What if my product arrives damaged?

Due to stringent quality control procedures, it is rare to encounter damaged products. In the unlikely event that you have a damage claim, please contact us as soon as possible and we will arrange for a replacement. If you notice any damaged packaging on your delivery please open it before the driver departs to check you are happy with the item - they can take it away with them if it's damaged and we will send a replacement out. In the event this isn't possible please ensure that you highlight the damaged packaging with the driver and make a clear note on the delivery note before signing. Please also let us know immediately. We cannot replace items that have been cut, drilled, or customized by you.